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Senior Donated Goods Retail Associate in San Francisco, CA at Goodwill San Francisco, San Mateo, Marin

Date Posted: 6/9/2018

Job Snapshot

Job Description

This position performs a variety of Donated Goods Retail (DGR) responsibilities, including: donated goods acceptance, processing (sorting, pricing, packing), and sales. Incumbents are trained according to best practices in each of these realms and are expected to perform the following duties with integrity as a representative of Goodwill.

EXAMPLE OF DUTIES:

The following list of duties is intended only to describe the various types of work that may be performed and the level of technical complexity of the assignment(s); it is not intended to be an all-inclusive list of duties.

  1. Serve as a senior member of the donations, production, and/or sales team that helps maintain, train, and inspire a culture of excellence; must maintain exemplary attendance and performance.
  2. Work opening/closing and flexible shifts, depending upon the needs of the business.
  3. Accept and/or process donated goods, issue receipts, sort goods into categories, and properly prepare them for shipping or sale according to standard operating procedures outlined in the Senior DGR Associate Manual; handle all donated goods properly to maximize value and avoid shrinkage.
  4. Accurately price and tag donated goods with adherence to standard operating procedures outlined in the Senior DGR Associate manual; Identify and route high-value goods to the e-commerce sales channel.
  5. Create a positive sales environment with superb customer service that optimizes sell-through; interact in a professional manner with customers (internal and external) by telephone, electronically or face to face; create an excellent customer (internal or external) experience.
  6. Minimize landfill expenses by optimally sorting and shipping all recyclable and salvage products.
  7. Complete daily inventory, sales, collection, and exception reports; Adhere to all asset protection and loss prevention reporting.
  8. Implement and maintain excellent housekeeping and cleanliness throughout workstations, production areas, counters, floors, stores, store exteriors, et cetera.
  9. Communicate and coordinate with internal departments in a timely and professional manner, using centralized IT systems (CRM, email, et cetera).
  10. Meet daily, weekly, and monthly work performance goals.
  11. Must adhere to specific dress code.
  12. Perform other duties as assigned.

KNOWLEDGE AND ABILITIES:

  1. Principles and processes for providing excellent customer service (internal and external), in a professional and courteous manner in a fast-paced, high-volume environment; proper business etiquette and professional integrity.
  2. Knowledge of Goodwill policies, procedures, associated laws, and local ordinances; must be able to clearly communicate Goodwill’s mission and values.
  3. Ability to professionally utilize Donated Goods Retail (DGR) procedures, equipment, and Goodwill systems including point of sale, inventory tracking, bill of lading, Excel, Outlook, and other business systems.
  4. Effectively and tactfully solicit information from internal and external customers; demonstrate helpfulness in accordance with policies, procedures, and supervisory direction in responding to requests for service;
  5. Communicate effectively, both verbally and in writing; establish and maintain a cooperative and effective relationship with those encountered in the course of work;
  6. Cooperate with colleagues and supervisor to develop DGR protocols and implement improved policies and procedures; adhere to Goodwill’s culture of “Kazien” continuous improvement;
  7. Interpret and apply Goodwill regulations, procedures, and processes as applicable to, permit applications, donations, event drives, and other DGR functions;
  8. Maintain record keeping systems;
  9. Prioritize work, and coordinate concurrent activities and work responsibilities;
  10. Understand and follow oral and written directions.

Job Requirements

MINIMUM QUALIFICATIONS:

  • High school diploma or GED equivalent
  • Respects and has knowledge of cultures, ethnicities, gender, sexual orientations and age groups other than one’s own; able to work effectively with all.
  • Ability to identify different categories of donated goods such as; housewaresouse wares, shoes, purses etc. and appropriately sort, price, pack, ship, and display donated goods.
  • Must be able to read and write legibly.
  • Able to perform arithmetic calculations such as addition, subtraction, multiplication, and division.
  • Must be able to follow direction and offer feedback in a professional manner.
  • Must be able to maintain a professional work presence free from illegal drug use and crime.

PHYSICAL REQUIREMENTS

  • Must be able to lift 35 to 50 lbs consistently
  • Must be able to stand on hard surfaces for an extended period of time.
  • Must be able to work in conditions subject to outside elements
  • Must be able to clean work area.

Essential Requirements

Ability to perform full scope of duties with sound judgement given minimal supervision and general direction, and serve as a model representative of Goodwill (friendly, professional, and with adherence to Goodwill’s Mission and Ethics Policy).


OTHER REQUIREMENTS:
Must be able to travel to various locations within the counties of San Francisco, San Mateo and Marin County to meet business needs and to fulfill job responsibilities. When driving on Goodwill business, the incumbent is required to maintain a valid California driver's license as well as a satisfactory driving record.