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Lead Donation Ambassador - Marin County in San Rafael, CA at Goodwill San Francisco, San Mateo, Marin

Date Posted: 4/6/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
    Other
  • Experience:
    At least 1 year(s)
  • Date Posted:
    4/6/2018

Job Description

The Donations Ambassador (DA) is the first point of contact with our donors and represents the face of Goodwill. This position is critical to donation growth. DA’s are held accountable for providing exceptional customer service to our donors with the goal of building customer loyalty and increasing the quantity and quality of donations DA’s are responsible for educating the donor about the community impact of their donations.

Accountabilities:

  • Delivering an exceptional donor experience to represent Goodwill’s brand to our internal and external customer base.
  • Individual development planning with completion of development assignments and training on a quarterly basis.
  • Maintain high personal integrity in the development of external relationships on behalf of Goodwill, as well as during the appropriation and management of donated goods or Enterprise assets.
  • Communicate clearly Goodwill’s mission and the benefits of donating to Goodwill.
  • Ensure Enterprise and departmental assets are managed in accordance with Enterprise policies and procedures, as well as execute all financial and budget obligations per established business priorities and plans.

Responsibilities:

LEAD RESPONSIBILITIES

  • Model the behavior of an ideal Donation Ambassador while serving as a leader and mentor to donation and retail store staff.
  • Collaborates with Donation Management to complete key work responsibilities.
  • Prepare weekly donation labor schedules, paperwork and reports, using Goodwill information reporting systems and/or Microsoft Office suite. Visit designated offices as necessary to complete reports.
  • Communicate labor schedule activities to staff.
  • Partner with Donation Leadership in scheduling discussions, operations activities and personnel actions.
  • Train donation and retail store staff on key donation processes, as needed.

DAILY OPERATIONS

  • Provide exceptional customer service, which includes focused attention to detail and prompt responses to donor requests, inquiries, recommendations and complaints; ensure requests beyond authorized level of approval are transferred to leadership for resolution.
  • Promptly greet donors and assist with unloading donations; timely communication of Goodwill’s donations policies and offer tax receipts, as necessary
  • Develop donor relations by clearly communicating the advantages of donating and highlighting the Enterprise impact of donations received.
  • Share information or provide marketing materials to donors about Goodwill’s mission and programs.
  • Proper recording of daily donor counts, including but not limited to recyclable electronic donations, equipment filled and empty, ADC capacity, etc.
  • Sort, label and seal (as required) donated goods by category; stack neatly and safely in designated equipment and handle in a manner to avoid damage or breakage.
  • Organize work equipment in order to optimize loading capacity.
  • Create and submit donation reports in a timely manner.
  • Perform basic arithmetical calculations including addition, subtraction, division and multiplication
  • Maintain clean housekeeping in and around donation area (within no less than a 50 ft. radius).
  • Assist supervisor in providing on the job training to new staff and participants, and volunteers, as directed.
  • Work donation drives and other events, and meetings as necessary.

Job Requirements

  • High School diploma, GED or equivalent and one (1) year of experience in Donations or Supply Chain
  • Friendly, good-natured, enjoy working with and around others.
  • Able to provide exceptional customer service to a diverse donor community.
  • Comfortable working within a diverse and inclusive social enterprise with individuals with diverse backgrounds and experiences
  • Take initiative to solve problems and to create solutions to work opportunities and challenges.
  • Basic written (writes legibly), verbal communication (comfortable speaking to others), and listening skills.
  • Basic computer literacy
  • Creative problem-solver that is especially skilled in responding/resolving donor inquires and complaints.
  • Must be able to work evening and week-end hours, work various locations, and able to lift at least 50 lbs.
  • Valid California Driver License

Skills

  • Speaking Convey requests or information comfortably and effectively to others, especially the general public. Comfortable speaking with leadership regarding daily operational activities and recommendations to improve productivity.
  • Active Listening Full attention to what others are saying, without inappropriate interruptions; taking time to understand the points being made; and asking questions as appropriate.
  • Critical Thinking Use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Team Player Work continuously with others to accomplish daily tasks.
  • Perform General Physical Activities Perform physical activities that required considerable use of your arms and legs, and moving your whole body, such as climbing, lifting, balancing, walking stooping, and handling of materials
  • Time Management Understand the importance of effective time management, in order to ensure daily job activities are completed on-time

Goodwill Industries of San Francisco, San Mateo, and Marin is an equal opportunity employer and welcomes those how may have imperfect work or personal records.