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Donations Coordinator in San Francisco, CA at Goodwill San Francisco, San Mateo, Marin

Date Posted: 5/7/2018

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:

Job Description

The Donation Department is responsible for ensuring the continued growth of quality material donations opportunities in San Francisco, San Mateo and Marin counties. The growth of such donations is essential to supplying Retail Operations with good or premium quality products sought by retail consumers. Profitable retail results will support our Mission to assist community members with the development or enhancement of life and work skills that will lead to desirable employment opportunities in the counties we serve.

The Material Donations Coordinator is critical to donation growth. Accountable for establishing targeted donor relationships to increase donation growth, and managing the logistics for procured donations, in collaboration with the Donation and Transportation teams. Targeted donor include local small businesses.

Primary Accountabilities – These accountabilities are performance expectations to be achieved, in order to deliver the desired strategic goals of the Donation Department and San Francisco Goodwill Enterprise.

  • Maintain high personal integrity in the development of external relationships on behalf of Goodwill, as well as during the appropriation and management of donated goods or Enterprise assets.
  • Communicate clearly Goodwill’s mission and the benefits of joining with Goodwill, when advocating for alliances with various community members (business, educational, governmental, etc.).
    • Establish sustainable community and business relationships that lead to the continuous growth of good or premium quality donated goods.
    • Achieve all establish business performance objectives and metrics, as outlined in departmental and personal performance plans.
    • Manage logistics for the collection of donations goods, including oversight for donation drives.
    • Ensure Enterprise and departmental assets are managed in accordance with Enterprise policy and procedures, as well as execute all financial and budget obligations per established business priorities and plans.

Primary Responsibilities – These responsibilities are specific activities to be regularly performed, in order to achieve the primary accountabilities.

Donation Collection Logistics:

  • Promptly respond to all phone and email inquiries regarding the acceptance, collection, and transportation of donated goods.
  • Coordinate donation schedule donation drive events or pick-ups with Transportation team, and provide a team with weekly donation pick-up schedule.
  • Use Salesforce, other internal systems or Excel to track and create reports on donor transactions, donor data (counts and volume), goods donated (by category), and etc.
  • Work with other departments to find solutions or solve problems regarding the procurement or transportation of donated goods.
  • Attend meetings and complete special projects as necessary.

Establish Donor Relations:

  • Identify, conduct research and solicit key donors who can contribute good or premium quality donations in desired product categories; solicitations will be conducted formally, as well as utilizing various forms of social media.
  • Communicate clearly Goodwill’s mission when advocating for alliances with various community members (business, educational, governmental, etc.)
  • Develop donor relations by clearly communicating the benefit of donating and highlighting the Enterprise impact of donations received.
  • Maintain established relationships via exceptional customer service, which includes focused attention to detail and prompt responses to donor inquiries, recommendations, and complaints.

Donation Drives

  • Promptly greet donors and provide assistance in unloading donations; timely communicate Goodwill’s donations policy and offer tax receipts, as necessary
  • Share information or provide marketing materials to donors about Goodwill’s mission and programs.
  • Complete and submit, and create donation reports in a timely manner.
  • Sort, label and seal (as required) donated goods by category; stack neatly and safely in designated equipment and handle in a manner to avoid damage or breakage.
  • Maintain clean housekeeping around donation area (about 50 ft. radius)
  • Assist supervisor in providing on the job training to new staff, participants, clients and volunteers

Other Duties

  • Phone call answering and correspondence
  • Administrative support to maintain records and organize/create systems to support operations
  • Ordering donations supplies or equipment; preparing labels for use in the field
  • Data collection and entry

Job Requirements

These qualifications include educational, work and technical training or experience.

  • AA degree or a minimum of two (2) years of work experience in a similar environment or related field.
  • Excellent written and verbal communication skills.
  • Proficient use of Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.)
  • Experienced providing exceptional customer service to a diverse donor community; creative problem-solver, especially when responding/resolving donor inquiries and complaints.
  • Comfortable working with a diverse Enterprise and across various departments, in order to create solutions to work opportunities and challenges.
  • Must be able to work some weekends, outdoors, and able to lift at least 35 lbs.
  • Valid California Driver License

Skills – These skills are needed to perform primary work responsibilities.

  • Active Listening – Full attention to what others are saying, without inappropriate interruptions; taking time to understand the points being made; and asking questions as appropriate.
  • Critical Thinking – Use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Judgment and Decision Making – Evaluate the relative costs and benefits of potential actions, in order to choose what is most appropriate.
  • Consensus Building – Work with team members to garner support, but not necessarily agreement, for development of work opportunities and resolution of work challenges.

Physical Requirements – These physical requirements must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Standing and Walking – 85%
  • Occasional Travel – 50%
  • Lifting at least 50 lbs. – 100%