This site uses cookies. To find out more, see our Cookies Policy

Donations Ambassador - San Francisco County in San Francisco, CA at Goodwill San Francisco, San Mateo, Marin

Date Posted: 10/12/2018

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:

Job Description

JOB SUMMARY: (the purpose of the role)

Act as a public representative of Goodwills mission and ensures that donors receive a pleasant donation experience. Works flexible hours at multiple locations and adheres to a no overtime policy. Accepts material goods donations at different locations by providing customer service to repeat donors and potential donors. Maximize value of donated goods by proper handling, sorting and recording of inventory.


(Accountabilities = the WHAT. The specific outcomes or results that an experienced person in this job is expected to contribute to the goals and performance of Goodwill. Include financial/budget accountabilities that the individual has direct or indirect impact on. Responsibilities = the HOW. The specific duties that an experienced person in this job is expected to perform in the achievement of their accountabilities).


  • Establish partnerships with donors to ensure a continuous flow of goods
  • Proper logging of donor counts on a daily basis including proper logging of all eWaste donations
  • Utilize the 5 basic steps system


  • Offer tax receipts to donors and provide assistance in unloading donations
  • Handle goods and equipment properly to avoid damage or breakage
  • Assist drivers in loading / unloading of goods or equipment
  • Communicate needed reports and information in a timely manner
  • Sort and label goods by category and place in proper containers or equipment
  • Separate high-end goods, computer and computer accessory and place in proper equipment
  • Fill out needed production and inventory reports
  • Stack donated goods neatly and safely
  • Perform basic arithmetical calculations including addition, subtraction, division and multiplication
  • Hand out marketing materials to donors
  • Greet donors and provide information about Goodwills donation policy, mission and programs
  • Maintain clean housekeeping around donation area (about 50 ft. radius)
  • Perform Processor function when needed
  • Travel to other locations when needed

Job Requirements

QUALIFICATIONS: (education, work experience, and technical competencies)

  • 1 year in customer service, communication and dealing with a diverse public preferred
  • Ability to work flexible hours at multiple locations
  • Recognize recyclable materials
  • Read and write legibly
  • Must be able to work evening and weekend hours
  • Must be able to lift at least 50 lbs
  • Prefer a California Driver License
  • Respects and has knowledge of cultures, ethnicities, gender, sexual orientations and age groups other than ones own, able to work effectively with all

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by a team member successfully performing the essential functions of this job (i.e., travel, driving, lifting, etc.). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Standing and Walking: % 85
  • Close Vision and Sitting: % 15
  • Talking and Hearing: (via phone/in person) % 100
  • Lifting (more than 20 lbs):%100
  • Other: Occasional Travel % 25 - 50